BUSINESS IT SUPPORTNETWORKING & SERVER SUPPORTNETWORK SUPPORT: Performing proactive and scheduled network maintenance ensures maximum reliability and the overall lowest TCO through minimizing costs and productivity losses that are associated with downtime and replacement. Preventative maintenance is normally included within our standard support packages; however, we also provide maintenance services to those clients who have an in-house IT team and who want their team to be allocated to more specialised tasks. Our program of pre-defined and fully documented preventative maintenance tasks uses our qualified staff and industry recommended processes. Each maintenance task can be performed at a standard frequency or on a specific nominated basis appropriate for your environment. ▪ Patch management ▪ Log file review and corrective action ▪ Security vulnerability testing ▪ Anti-Virus and Anti-Spam management ▪ Active directory account review ▪ Archiving and data file management ▪ Routine backup verification and test restores ▪ Threshold trending and management - CPU, RAM, disk, network bandwidth ▪ Application interoperability and alerts ▪ Asset management tasks ▪ Custom maintenance tasks developed to meet unique requirements.
SERVER SUPPORT: Server Logs Compare event logs errors and warnings against database of known errors. Investigate any "unknown" errors for severity. Escalate any appropriate errors as Incidents via maintenance team. Server Patching Server Anti-Virus Server Disk Capacity Check remaining disk capacity, all relevant partitions. Establish and maintain relevant free disk space alert thresholds. Escalate any disk space threshold breaches as Incidents. Server Optimisation Review the server for overall performance Examine disk I/O, RAM, CPU, check fragmentation, perform relevant clean-up tasks. Database Maintenance Monitor MS Exchange and MS SQL server database size, Check Message queue length, Check running processes. |
